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Customer Service

       BLUE One

       2397 Montauk Hwy
       Bridgehampton NY
       11932
       (631) 237-1796 

 

  • Shipping & Delivery

    Shopblueone.com utilizes FedEx for all orders. The option for delivery without a signature will be selected unless otherwise indicated. We offer free shipping on all orders over $100 via FedEx Ground Services. Expedited shipping is available upon request. You will receive an email upon completing the checkout process. Tracking information will be generated and is viewable by logging in to "My Account".

  • Privacy & Security

    Our Commitment to Privacy:

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

     

    The Information We Collect:

    This notice applies to all information collected or submitted on shopblueone.com. The types of personal information collected at these pages are:

    Name Address Email address Phone number Credit/Debit Card Information

    We will only use the information collected, such as email addresses to complete the transaction and to notify you of special events and sales. Personal information will not be sold or distributed to outside parties.

     

    The Way We Use Information:

    We use the information you provide about yourself when making a purchase only to complete that order and send you a tax-receipt. We never share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    OPT-OUT OR CHANGE YOUR CONTACT INFORMATION:

    Once you have submitted an on-line order, you may receive emails from the shopblueone.com. You may choose to receive only specific communications or none at all from shopblueone.com. If you would like to opt-out of receiving communication from us or change your contact information, please email us at info@shopblueone.com.

     

    QUESTIONS ABOUT OUR POLICIES

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may contact us by phone at (631) 237-1796 or email at info@shopblueone.com or by regular mail at 2397 Montauk Hwy Bridgehampton, NY 11932.

  • Returns & Replacements

    Returns: contact us at info@shopblueone.com immediately if you intend to return your purchase.

    All returns must be accompanied by a return authorization form. Additionally, all returns must have the assigned return authorization number (ra#) clearly printed on the outside of the package or it may be refused by shopblue1.com. This number will be made available via email along with your return authorization form. 

    Merchandise must be returned within seven (7) days of receiving your item(s) in order to qualify for a full refund credit. Returned items received between eight (8) and fourteen (14) are eligeble for ONLINE CREDIT ONLY. All items returned after fourteen (14) days may be refused by shopblueone.com. Items purchased online may not be returned/exchanged at our physical location. Additionally, items purchased at our physical location may not be returned/exchanged for online credit.   

    Merchandise must not be worn, altered, or washed.

    Merchandise must have all original tags attached.

    Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Final Sale items may not be returned.

     

    BLUE ONE offers the highest quality merchandise. We pride our selves on customer service and we want every shopping experience to be an enjoyable one. All full-price shoes may be exchanged for another size or a store credit as long as not worn and they are returned in the original shoe box. The original shoe box is not to be used as the means of return shipment, but it must be returned inside another shipping box. If original shoe box is damaged or not returned we will not accept the item for return and will return to the customer at their expense by charging the original credit card used for purchase. Please do not return any sale or "FINAL SALE" merchandise, as you will not be given a store credit. Should you notice a shipping error you must notify customer service within 48 hours of receipt of the shipment. Items received after the 14 days will be subject to a 20% restocking fee. Items received after 30 days will not be accepted back. A shipping fee of $6.95 will be charged for exchanges. The original shipping fee will be deducted from the store credit for any order, those orders that originally shipped for free will be charged as well; $9.95 for U.S. orders. Returns will be processed within 5 - 7 business days. Please note on returns for different sizes or colors the purchaser is responsible for shipping charges. Items purchased online may not be returned to our retail stores.

     

    RETURN AUTHORIZATION FORM

    Be sure to include your order # on outside of return box

    Please be certain to insure all returns! 

    Please send returns to:

    Attn:Returns 
    BLUE ONE
    2397 Montauk Hwy
    Bridgehampton NY 11932 International Returned/Refused Shipments - If you decide to return or refuse any shipments from shopblueone.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to shopblueone.com. This amount will be subtracted from your merchandise credit.

    ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.

     

    The following items are FINAL SALE items and cannot be returned or exchanged:

    Handbags

    Belts

    Jewelry

    Accessories

    Gloves

    Hats

    Scarves

  • Ordering

    Orders placed on shopblueone.com will be processed and shipped within 24 hours of receipt of payment (Monday-Friday). Orders placed on weekends will be processed and shipped by the end of the day Monday (excluding US national holidays). Upon completing the checkout process, you will autoatically receive an email verifying the transaction. You will have 24 hours to make changes to an order, unless expedited shipping has been requested.

  • Payment, Pricing & Promotions

    From time-to-time shopblueone.com will offer promotions and discounts to registered shoppers. We reserve the right to end promotional offers early if stock is depleated and we are unable to fill orders sufficiently.

  • Viewing Orders

    Registered shoppers my log in to their accounts to attain detailed info regarding their recent orders by creating an account and logging in using the link "My Account" found at the top of every page.

  • Updating Account Information

    Registered shoppers can make changes to their profile by logging in to "My Account".